Order Information

Placing an Order

To place an order on our website, please use our secure on-line shopping cart and enter your credit card information. If you would like to place an order by phone, please call us toll free at 1-800-915-8871. If you are not living in the continental United States or Canada, you will need to call or e-mail us in order to have your chair order processed. The online form is not designed to handle International orders or those from Hawaii, Alaska, and Puerto Rico.

If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, from our contact us page.

 

Bonus Gift

With every purchase on www.inada-3a-massage-chair.com, you will receive bonus gifts at no extra charge, including FREE SHIPPING.

 

Guarantee

Our goal is that your experience with us is second-to-none, from your initial visit to this website to long after you are relaxing in your massage chair at home or at work (yes…many folks buy these massage chairs for the office, too!). This is very important to us. Carrying the finest and most innovative product available on the market is important, but it will be your interaction with us that will leave a lasting impression. Therefore, our customer service is where we shine. We will be with you every step of the way. We’ll never “leave you hanging”. You will have peace of mind throughout the entire purchase process.

We boast a 90-Day, Unconditional, Money-Back Guarantee for all chairs purchased through www.inada-3a-massage-chair.com. Any other massage recliner retailer that has a guarantee will give you a 30-day money back guarantee. 90 days is UNHEARD OF! And that is what we offer you. It must be noted that our 90-day money back guarantee is offered by www.inada-3a- massage-chair.com / Doctor’s Choice Massage Chairs and not by Inada.

If you have any problems, and we mean any problems, with your massage chair when it arrives at your doorstep, call Inada’s customer service number below:

Inada: 1-888-769-0555

Customer support is awesome and your concerns will be addressed immediately. Inada has the finest customer support in this industry. 

 

Methods of Payment

We accept Visa, MasterCard, American Express, Discover, and PayPal.

PayPal Visa Master Card Discover Card American Express

We can also accept money orders, cashier’s checks, and personal checks. In the event you use a personal check or cashier’s check, please send to:

Doctor’s Choice Massage Chairs
9571 Sweet Blossom Drive
South Jordan, Utah 84095

All orders by check or money order will be sent upon funds clearing.

 

Delivery Time

Your order should ship within 24 - 48 hours and arrive at your home or office within 7-10 business days from the time you place your order.

 

Shipping

All massage chairs are sent via ground freight within the United States. Shipping rates range from $199.00 - $299.00 per chair. One of the bonuses of ordering through this website is that you will receive FREE SHIPPING to continental USA and Canada when you order any chair through this website (Alaska/Hawaii/Puerto Rico and International orders not included). Standard freight shipping will drop the packaged chair off at your home. White Glove Service takes care of unpacking and assembling your massage chair, as well as getting rid of all the cardboard and other packing materials that come with the chair.

International and Hawaii/Alaska/Puerto Rico shipments are dealt with slightly different and will require an over-the-phone order. The shipping will be explained at that time. Duties and custom clearance issues and costs for all International orders (including Canada) will be the responsibility of you, the buyer.

 

Sales Tax

Pay No Sales Tax on any purchase from www.inada-3a-massage-chair.com! (except Utah)

 

Refund/Exchange Policy

We do not accept refunds or exchanges for International or Hawaii/Alaska/Puerto Rico orders. For continental USA orders, if you do decide to return your chair within the 90 day guarantee period, for whatever reason, you will need to send it back to us in the original packing material and, of course, you will also be responsible for the freight and shipping costs back to our office.

You will receive back 100% of the original sale price (and tax, if applicable) of your chair:

  • minus 3% for Visa, MC, or Discover credit card fees charged to Doctor’s Choice Massage Chairs LLC at the time of purchase OR
  • minus 3.5% for American Express credit card fees charged to Doctor’s Choice Massage Chairs LLC at the time of purchase OR
  • minus 3.5% for GE Financing credit card fees charged to Doctor’s Choice Massage Chairs LLC at the time of purchase.

Your refund will be in the form of a mailed check from Doctor’s Choice Massage Chairs LLC in the amount of the purchase price minus the credit card fees charged to Doctor’s Choice Massage Chairs LLC at the time of purchase (in other words, the refund will NOT be to your credit card). If we arrange shipping for you, the shipping cost will be deducted from the refund amount, as you are responsible for return shipping costs.

Also, if you return your massage chair to us, we would invite you to keep the bonus gifts as a gift from us for even trusting us enough in the first place to order your chair from us!

We hope that you enjoy your visit to inada-3a-massage-chair.com!